SUPPORT & SERVICE

Whenever and wherever you need help with your security systems, Welcome Gate’s experienced and highly rated team of engineers are available to support you and your business: 24 hours a day, 365 days a year.

CONSULTANCY

Welcome Gate always offers a truly bespoke solution, catered exactly to your requirements. This always starts with a
conversation. By taking the time to get to know you and your business, we’re in the best position to offer impartial advice.

 

Whether you are looking for something as simple as replacement ID badges, as complex as a multi-site security system, or something in between, Welcome Gate provides you with reliable, independent answers.

Step 1:

Understanding your needs: Your initial consultation is free of charge, and is an insightful and intelligent conversation about your unique needs. You’ll receive an appraisal of your current situation, taking into account your goals and sensitivities.

Contact one of our consultants on 020 7620 6288 or email support@welcomegate.com
today to discuss how our services will work for you.

Step 2:

Researching & developing your unique solution: After your consultation, we will take the time to research possible solutions and will recommend the one that best fits your requirements. We are not bound to any single provider and will always take your existing systems into account to promote seamless integration.

Contact one of our consultants on 020 7620 6288 or email support@welcomegate.com
today to discuss how our services will work for you.

Step 3:

Installing your solution: Once you’ve agreed on a proposed solution, our team of experienced engineers will plan and manage the project for you to eliminate hassle. We’ll also closely oversee a smooth handover to your team.

Contact one of our consultants on 020 7620 6288 or email support@welcomegate.com
today to discuss how our services will work for you.

Step 4:

Delivering peace of mind: Our service doesn’t end when your project does; the ongoing relationship gives you complete peace of mind going forward. We’ll maintain your security solution so it’s always working, ensure your staff are properly trained, make sure your solution grows with your business, and check in twice a year so you don’t have to.

Contact one of our consultants on 020 7620 6288 or email support@welcomegate.com 
today to discuss how our services will work for you.

SYSTEMS

Whether you’re certain of the exact system you need, or you simply have a challenge to overcome and are looking for the best recommendation, Welcome Gate can help.

We offer unparalleled security design advice to ensure your security infrastructure is perfectly suited to your requirements.

Welcome Gate’s industry experts are on hand to offer support with security strategy and policy, helping you to develop policies that meet legislation and best practice. Our support is designed to eradicate potential security loopholes and prevent fines or legal issues – offering you complete peace of mind.

Our threat and risk assessments give you a full overview of the potential problems in your system, and how best to overcome, avoid or eradicate them. We’ll make recommendations and, because it’s Welcome Gate, you can trust that our suggestions are only ever exactly what you need.

Running a specialist event that needs heightened security than your standard system? Our team can assess, implement and install systems to help eliminate security headaches at your event. Unsure if your existing system can withstand the pressures of your event? Just ask our experts.

MAINTENANCE

As part of our dedication to offering complete peace of mind, Welcome Gate can manage the ongoing maintenance of your security systems.

Not only will this maintenance ensure your security system is always working as intended, but our experts will regularly assess usage to guarantee that your solution grows with your business.

We’ll check in with you every 6 months to see how your system is working for you, and whether any improvements can be made. Our maintenance isn’t just about keeping up the status quo: we’re always looking to make things simpler, smoother and more effective.

All maintenance is carried out with minimal disruption to your business, and is intended to eradicate downtime and eliminate hassle for those responsible for security upkeep.

“Welcome Gate have looked after the Royal Air Force Club for many years. On one occasion they even convinced us NOT to proceed with a large project we asked them to quote on, because they felt it wasn’t the right solution for the Club. The people at Welcome Gate really do care and have always had our best interests at heart. I highly recommend them to give you great advice and excellent service.”

– Kathryn Cooper, Assistant Club Secretary, RAF Club

“We decided to use Welcome Gate because they met our needs and provided peace of mind. We think of our business as much more than just an office and the team at Welcome Gate think beyond just security. They listened to how our business works and what makes it different, and they delivered on time and within budget. All of their staff were professional, with many going above and beyond the call of duty by helping negotiate obstacles. Their can-do attitude and enthusiastic approach made Welcome Gate a pleasure to work with.”

Louise Phillips, Central Working 

“The Welcome Gate team have been amazing.  We are facing huge international growth rates as a business and they have already installed systems for us in London, Paris, Amsterdam, Hyderabad and Tokyo, with more to come. Welcome Gate and the team have really helped us with identifying and installing the kit we need, and they have project managed the whole thing and made it happen. One of their core values is getting the job done right, right to the end. I’m delighted to say that they live up to that.”

David Boshell, Physical Security EMEA